Please find below the FindMyRoof FAQs.

Are you really free? What's the catch? (back to top)

Yes, we are 100% free. Our operation is supported by our advertising revenues and we don't charge a dime on ordinary users.

Are you an agency? (back to top)

No. We are not an agency and we don't represent anyone. All we do is providing a user-friendly free real estate listing site for home sellers, real estate agents, private landlords, commercial property managers to market their properties online and for house hunters and renters to find their homes through this site.

Who can use this site to post real estate ads for free? (back to top)

Homeowners, landlords, property managers, real estate agents/brokers and people seeking roommates to share a house can use this site for FREE (up to 10 ads per regular account).

However, use of this site by any real estate companies that would post more than 10 ads per company should sign up or upgrade their regular account to Premium Account for a minimal cost of $12 per month (up to 100 ads). Please go toFindMyRoof.net for more information.

Do I need to register? (back to top)

You only need to register if you want to post your real estate ad on FindMyRoof.com. A valid email address is needed to register.

How to post my ad? (back to top)

Click on "Place an ad" on the top of the screen and follow the instructions. Once your ad is posted, you can access it anytime through your account to update or remove it.

How long will my ad stay "live" on FindMyRoof.com? (back to top)

Technically your ad will stay "live" for a period of 60 days once it is posted on FindMyRoof.com. During that period, you can remove your ad earlier if your property has been taken/sold. You will be able to extend your ad one week before the expiration date. An email reminder will be sent to you then.

How to update/remove my ad? (back to top)

Log in to your account first and then you will be directed to "My ads" page. Click on the "Edit" link to update your ad or "Remove" link to delete your ad.

In general, follow these steps to update your ad:

Log in first
Click on "Edit" on the ad that you want to update
Click on "Update ad" function on the right hand corner of your ad
Make changes to your ad, and then click "save and next" to proceed (note: All mandatory fields in green color must be filled out, otherwise an error message will show up to tell you what needs to be fixed before you can proceed)
Finally click on "Finish" to update your ad instantly

How to use the ad ID? (back to top)

Each ad is assigned a unique ID, the ad #. If you know your ad #, you can type it in the search box to open the ad immediately. The unique web page for your ad will be in this format: www.findmyroof.com/ad/ad number (e.g. www.findmyroof.com/ad/1234)

How to extend my ad? (back to top)

You will have the option to extend your ad one week before its expiration date. We will send an email reminder to you during the renewal period. The email will have a link for you to extend your ad for another 60 days period or until you remove it whichever come first.

How many times can I extend my ad?(back to top)

All ads are running in 60-day cycle. We will eliminate old ads every cycle, which means unless you extend your ad, we may remove it when it is up to the 60-day period. There will be no charge for extending your ads and literally we will let you run your ad until the property is sold/taken. Just be sure to manage your ad through your account, or we will remove it when it expires.

How to update my flyer? (back to top)

Your flyer is created based on your ad details. So, if you want to update your flyer, you must first update your ad details. After you have updated your ad details, proceed to click on "my ad flyer", and then click on "delete" to delete the old version of your flyer before you attempt to create a new flyer.

How to add photos to my ad after I have posted it? (back to top)

Login to your account and click on "Edit". Choose the "Update ad" link to update your ad including the step for adding photos to your ad.

I have done updating my ad and go through the "create my flyer" step, but the old version of my flyer is still showing up. What can I do to resolve this? (back to top)

Sometimes your browser "caches" the old version of your flyer and the updated information will not show up on the screen unless you "refresh" your browser or close and open a new browser to see the updated changes for your flyer.

How to upload my virtual tour? (back to top)

To upload your virtual tour to your ad page, you need to have the embedded code for your video or slide show. First of all, you will need to create an embed code by taking the following steps:

Upload your video clip/photos to a video sharing site.
Once finish uploading to one of those video sharing sites, you will have the embed code ready for you to upload to our site. Note: You may want to save the embed code in your computer for later use if you don't upload it to our site right away.
To add a virtual tour to your ad, copy and paste your embedded code in the "Add Virtual Tour" page.

How to contact the person who posted the ad? (back to top)

If the poster's email address is visible/available, you can email him/her directly or you can click on Contact ad poster link located on the top right corner of the post to email the ad poster.

How to hide my e-mail address? (back to top)

You can hide your email address by requesting FindMyRoof.com to forward your messages to your e-mail. This option is available to you on the ad posting page.

Example: E-mail myaddress@myemail.com Forwarded by FindMyRoof.com

How to remove my account? (back to top)

What is the "Flag this ad" for? (back to top)

It is used as a "penalty marker". If an ad is not right for reasons including but not limited to being placed in the wrong category, has false or misleading information, offensive or a spam, our viewers can flag the ad to have it reviewed by our editor. Please use it responsibly.

How to use the search feature? (back to top)

Please see the search tips

Cookies must be enabled (back to top)

Our cookie must be enabled to store a "session ID" once you are logged in. FindMyRoof.com does not use this cookie for any other purposes than to identify your login status. The cookie can not be used or seen by any other web sites except FindMyRoof.com. To find out more about the "cookie", check out cookie page from wikipedia.org.

Why I couldn't find my ad? (back to top)

Your ad should be "live" for the initial 60 days period after you posted it. But if you didn't extend it at the end of that period, it would be automatically deleted from our site.

What can cause an ad to be disapproved? (back to top)

An ad can be disapproved for one or more of the following reasons:

The photos in the ad are black out.
The ad is repeat.
The ad contains self-portrait, business logo, inappropriate images,and etc.
The ad is misused to promote someone's business or services, e.g. a loan officer promotes his mortgage business through this site.